To welcome everyone as well as possible, we now ask for credit card details for online reservations.
This helps us avoid no-shows and keep tables available for all our guests.
Naturally, nothing is charged, except in the event of a late cancellation or a no-show, in accordance with our terms.

Terms and conditions

Restaurant EST
Kapeldreef 46
3001 Heverlee
Belgium
016 22 47 75
VAT: BE1010 067 235
info@restaurant-est.be
www.restaurant-est.be

Hereinafter referred to as ‘Restaurant EST’.

At EST, everyone is welcome to enjoy fine dining. To offer our guests the unforgettable culinary experience they deserve, we ask all our customers to respect the terms and conditions below as fully as possible. Special preferences or unforeseen circumstances? We will gladly see what is possible.

Reservations, confirmation and reminders

To welcome everyone as well as possible, we now ask for credit card details for online reservations. This helps us avoid no-shows and keep tables available for all our guests. Naturally, nothing is charged, except in the event of a late cancellation or a no-show, in accordance with our terms.

All reservations at EST are final once confirmed. The customer must reconfirm each reservation at least 3 days before arrival.

The customer expressly agrees that EST may send email reminders about reservations made.

Within 48 hours of the reservation, we reserve the right to charge a cancellation fee.

Cancellation fee of €50 per person for cancellations within 48 hours.
Cancellation fee of €100 per person for cancellations within 24 hours.
In the event of a no-show, the customer owes a cancellation fee of €150 per person.

Waiting list

If no tables are available on the desired date and time, the customer may register a provisional reservation via the “Waiting list” on the website. To do so, the customer enters the requested personal details and then receives a confirmation email, through which the provisional reservation can be confirmed. If the desired reservation becomes final, EST will contact the customer.

Running a little late?

Unforeseen circumstances can always happen. Stuck in traffic or delayed for another reason? Please let us know as soon as possible.

Dresscode

There is no obligation, but we appreciate guests choosing a neat and stylish outfit that suits the atmosphere of our restaurant.

Menu changes, allergens & pregnancy

Our chefs work exclusively with fresh ingredients from carefully selected suppliers who deliver their finest products daily. It is therefore not always possible to adapt menus at the last minute. Of course, we do take allergies or pregnancy into account. Please let us know as early as possible so our kitchen brigade can prepare accordingly.

Payments

We accept payment in cash, by credit card and by debit card.

Pets

For reasons of hygiene, we kindly ask you not to bring pets to our restaurant. Please leave them at home in familiar surroundings, or in the car (only as a last resort, of course). Guide dogs and assistance dogs are of course welcome. Please mention this when booking so we can take it into account in our seating plan.

Photography

We fully understand that you may wish to capture your visit to EST. We do, however, expressly ask you to respect the peace and privacy of other guests by limiting the number of photos and not photographing other guests in a recognisable way.

Young children & babies

The setting and menus at EST are not suited to the needs and expectations of young children (< 6 years). They would no doubt prefer more room to play and familiar children’s dishes on their plate. Once our little friends are a bit older, they will surely enjoy a visit to our restaurant more. With young babies in particular, postponing your visit is probably a good idea. That way, peace and quiet is guaranteed for our other guests and the parents can fully enjoy themselves too.

For questions or comments about these terms and conditions, please contact EST at info@restaurant-est.be.